Products unavailable on Facebook channel

kajamarquita
New Member
1 0 1

I have set up the Facebook channel correctly, but my products are not syncing and showing as "Unavailable" to the facebook channel. The publishing error message says "Make sure this product is available on your online store and is not password protected". My products are live on the store and not protected (people have been buying them just fine) so I'm not sure what the problem is.

 

PS I don't have an online storefront but do have a buy button

BetheXception
Tourist
11 0 3

Some here. But somehow that just happens in one collection. All the others are working fine. Can't find out why, can't get any help in the forum or in the internet.

I hope someone can see this and tell us how to fix it. 


Kraymond
New Member
2 0 1

I’m having the same problem

0 Likes
Kraymond
New Member
2 0 1

I fixed it by deleting all the associated tags to the products.

I’m still not sure what the problem was but that seemed to fix the problem with them showing up on my Facebook sales channel.

METERMERCH
New Member
1 0 1

This worked for me as well. I removed Facebook and deleted all tag and collection information for items that were giving me the Facebook error, then I re-added tags and collection info, then re-added Facebook option, and then it synced properly.