Re-sync edited orders from Shopify to QBO

IGordiichuk
Visitor
1 0 1

Hello everyone have a nice day!

I have problem with data sync to QBO. 

When an order is created, after it sync and I receive an invoice in QBO. 
But after when the manager edits this order (changes the color of the product for example) QBO manager does not see the information that the order has been edited. Invoice in QBO with old data.

Perhaps there is a solution

a. transfer after editing the order to QBO information that order #number was edited

b. QBO manager delete in QBO invoice with old data

c. re-sync (without contacting sync app support every time). 

Thank you!

Reply 1 (1)

KrisNations
Tourist
9 0 2

same problem a year later. when you syncor import the edited order, it is treated as a NEW order and is duplicated. we have to delete out the duplicate everytime. alot of manual work/time added to the order process.