ReCharge Widget font size not loading on all products

JuliannaMarie
New Member
13 0 0

https://www.naturesbeautybrands.com/

 

We are the Recharge Widget on all products. This is an issue on ALL pages. 

 

The widget does not load fully, and defaults to the default font size. When you refresh the page, the widget loads properly. 

 

Please see screen shots taken seconds after each other.  I have been over this issue with Recharge, they are no help, their support do not respond to this issue because it is on going and they simply stopped responding. I've been over this with PageFly, they have adjusted the widget font many times but it keeps reverting back to the default size. 

 

I need an expert to figure this out please. Again, this is happening on ALL PRODUCTS! Is does not always happen. 

Screen Shot 2021-07-06 at 4.21.16 PM.pngScreen Shot 2021-07-06 at 4.21.08 PM.png

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David_Weru
Trailblazer
129 9 21

 Hello @JuliannaMarie 

 The accessibility button on the bottom right? (Just making sure.)

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JuliannaMarie
New Member
13 0 0

No, the Recharge widget is the subscription widget. This happens on every product but the behavior is random. Sometimes the widget loads perfectly. And other times it defaults back to its larger text size. 

https://www.naturesbeautybrands.com/products/elderberry-eucalyptus-stress-relief-bath-body-wash

Please see screen shots:

Screen Shot 2021-07-08 at 12.37.45 PM.pngScreen Shot 2021-07-08 at 12.37.41 PM.png

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