Refund amount issue

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New Member
9 0 0

Hi, 

 

I tested a refund on my shop, so I bought my product and refunded it to test it. But the amount refunded is 3 euros difference... less of course...

Could someone explain me why it isn't exactly the same amount? Because it will be a big issue with customers...

 

Thank you, 

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New Member
6 0 0

Hello Olly,

 

Can you describe a bit more your problem, please? Because I refunded myself 2 times today in EUR zone with Stripe.

I had an amount issue/discrepancy because of shipping cost/price, but this is normal I think. Did you have the same issue?

 

Have fun with Shopify,

 

Edit : if you have currency conversion enabled + VAT in the wrong default currency, this mess with prices in Shopify. You can get more info at https://help.shopify.com/en/manual/payments/currency-formatting

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