Remove FB Channel to Setup New Commerce Account

PlasticMystery
New Member
2 0 0

Hi there,

I'm trying to connect the commerce account to a different FB catalog & change the checkout method from "on another website" to "on FB/IG". Chatted with FB support several times and they informed me that I need to delete the commerce account through Shopify (it was setup through Shopify) and go through the onboard process again to be able to make these changes.

So my questions are:
1. Will removing & reinstalling the FB channel app accomplish this? If not, what would?

2. Instructions on removing the FB channel. 

3. After removing FB channel in Shopify, is there anything I need to do in Commerce Manager to completely remove it?

4. If I setup commerce manager in FB, how do I connected it to the Shopify FB Channel App?

I've been working on this problem for weeks without resolution. Hopefully one of you guys can give me a definitive answer.

 

Thanks,

John

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PlasticMystery
New Member
2 0 0

Anyone have any suggestions?

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Mbial-Business
Shopify Partner
15 0 1

Hello,

This is Noureddine from Mbial Business. I can help you solve any problem you have with your commerce account on Facebook. All I will need is to take a quick look using Zoom meeting or Google meets whenever you are available, then I will do my best to help you solve this asap.

PS: I worked with more than 400 brands all around the world with more than 200 five stars reviews on Fiverr and I would love to help you too.

Please feel free to text me here:

Fiverr: https://www.fiverr.com/nour1eddine

Instagram: https://www.instagram.com/mbialbusiness

Facebook: https://www.facebook.com/mbialbusiness

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