Removing 1 facebook pixel

Highlighted
New Member
2 0 0

Hey Julie,

I'm having the exact issue! I've deleted facebook marketing to try to see if the pixel would be removed from my website, but it's not.

My website is sublimesolution.myshopify.com. I've even tried to look for the code within the theme, but it's not there. Please help me out. I've been looking everywhere for answers.

0 Likes
Highlighted
Shopify Staff
Shopify Staff
622 47 136

Hey, @aludream!

Whether you can remove the second pixel really depends on how it was added. Are you able to share your store link with me? I can use the Pixel Helper here on my end to see if I'm able to find the culprit.

It would also be helpful if you can share a list of the apps you currently have installed; while some apps may not be directly related to Facebook, they may still inject a pixel into your store. Finally, which theme are you using? 

All of this information will really help! Looking forward to hearing from you. 

Julie | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Click Accept as Solution 

0 Likes
Highlighted
Shopify Staff
Shopify Staff
622 47 136

Hey, @ericcoh!

Thanks for sharing your store link. Taking a look at your homepage here on my end, I'm only seeing one Facebook Pixel. Are you seeing the extra pixel on a particular page? If so, which page are you seeing it on? 

Julie | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Click Accept as Solution 

0 Likes
Highlighted
New Member
2 0 0
I ended up fixing it; however, my Facebook pixel won’t record any add to cart, view content or initiate checkout. It’s weird because on Facebook pixel helper, it shows that it works, BUT on events manager, it doesn’t record any of thay
0 Likes
Highlighted
Shopify Staff
Shopify Staff
622 47 136

Thanks for the update, @ericcoh.

Is the pixel in the Preferences section of your admin, or is it in your theme's code? Also, which theme are you using? It looks like you are using a third-party theme and this could very well be a theme-related issue. 

Lastly, have you made sure that the pixel ID in your events manager matches the pixel ID that you've added in Shopify? 

Julie | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Click Accept as Solution 

0 Likes
Highlighted
New Member
1 0 0

I am having trouble removing a pixel from my website. I've tried everything, may I send you my URL to take a look? Thanks in advance

0 Likes
Highlighted
New Member
2 0 0

I’ve already deleted Kit but the other pixel has not yet been removed. Please help. Thanks

0 Likes