What is the process for eliminating an unwanted popup in Shopify?

ryanthegarage
Tourist
5 0 1

Hi,

We recently reskinned our theme with GemPages, but there is an old popup from a previous incarnation that still plagues us. The team member who implemented it can't recall where it lives, either. I've inspected the element, but can't pin down the code where it lives. I'd love to eliminate it entirely. Any help would be welcome! Our storefront is: https://www.thegaragelearning.com/ Thanks!

 

Replies 8 (8)

JustinNJ
Explorer
64 1 58

Look like its related to mail chimp.

Are you running an app for that?

 

ryanthegarage
Tourist
5 0 1

We have MailChimp, but there isn't an associated app. It's possible that someone previously had one, but I'm unsure which of the many potential MailChimp apps it might have been.

GemPages
Shopify Partner
5588 1261 1203

Hi @ryanthegarage,

This popup related the Mailchimp popup. It may come from the app on your app store list or a snippet code that is placed on your theme.liquid. To check your theme.liquid, please follow these steps below:

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ryanthegarage
Tourist
5 0 1

Can't find any MailChimp related code in the theme.liquid file, and the only popup related one was "magnific popup." Should I comment that out?

LitExtension
Shopify Partner
4860 1001 1133

Hi @ryanthegarage

Hope you are doing well. If you can not find where to remove that popup, you can hide it via css.

Please place this code at the end of frame.scss: 

#PopupSignupForm_0 {

    display: none;

}

Please take a look at our screenshot here: https://prnt.sc/112xkym

Hope this helps! 

LitExtension - Shopping Cart Migration Expert
Check out our Shopify migration app to migrate your online store to Shopify
ryanthegarage
Tourist
5 0 1

Hunted thoroughly for this in the CSS, but couldn't find it with a Find and Replace.

GemPages
Shopify Partner
5588 1261 1203

Hi @ryanthegarage, thanks for letting us know.

This is only a small old popup that places into your theme, please don't worry. Our Support team will check it and contact you directly and help you to solve this very quickly soon.

GemPages - Build any high-converting store pages for any business


- If you find my reply helpful, please hit Like and Mark as Solution
- Get connected: App Store | Blog | Community | Help Center
ryanthegarage
Tourist
5 0 1

I think we've got this sorted for the time being, but thank you.