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Ash here from the Shopify team. Welcome to the Shopify Community!
While Shopify can generate templates for your stores policies, it's important to note that you're responsible for following your published policies. Our templates are essentially guidelines you can use to build your own stores policies, and communicate those to your customers. Shopify doesn't have a preference when it comes to return times, since each business is unique in this area. Ultimately it is up to you to decide how long you will accept returns after a purchase is made, and how you will manage refunds and returns.
When it comes to refunds and returns when dropshipping through Oberlo, suppliers generally do not accept returns. Furthermore, refunds can be issued only in the specific cases described in the suppliers’ policy, so it would be best to contact your suppliers directly to see where they stand, and then reflect that in your own stores policies.
Even with dropshipping, it's important to take responsibility for customer concerns. This helps establish trust and loyalty with your customers. My top recommendations for returns and refunds when dropshipping are:
I hope this helps clear up your questions, and feel free to reach out any time if you have further questions, or need any assistance.
My pleasure, @poshvee!
This does not sound lame at all, and I believe this is valuable information to have. With that being said, I wouldn't be able to say for certain if having these policies is necessary or not, as our team is unable to provide legal advice. In this case, I would suggest contacting a local legal expert or a business lawyer to see what requirements you need to follow.