Why does my Rollo printer alter label layout on Shopify?

cuchicuchi
Tourist
5 0 1

When I try to print a label I can change the orientation in the preview but when I click the printer icon to send it to my thermal printer, the orientation changes back to landscape. This makes it impossible for me to correctly size the label.  I have changed my setting in chrome.  I have also set the printer as the default.  I've deleted it and reinstalled.  The paper  size is 100x150.  I'm at a lose. Can anyone help me?

 

Thank you,

Gina

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