Welcome to Shopify Community. My name is Olivia and I work here.
Thank you for expressing your concerns with our community. I'm sorry to hear about your experience, and I can certainly appreciate how frustrating that might feel. Let's make sure you get the support you need going forward.
Were you looking for assistance with your account or a general question? Have you connected with our 24/7 Support team as of yet? If not, please follow these steps for live support:
Please let me know if you're having any trouble with that, and if I can offer any additional support.