How can I quickly resolve a Shopify sign-in issue?

[BD7]

I want to sign into Shopify so i can pay and continue to open up a new store. seems like I'm locked out.  It's recognizing my email and wants me to sign in with that.  Anyway to override that?   i have project to complete with iPro Academy and it's crucial that i act in a timely manner.  Thank you

[Elle]

Hi, @BD7 

To set up a new account, you need to start a 14 day free trial here. 

If you have a previous account you would like to reactivate, then you must login with the email address you used to sign up with. From there, you can pick a plan and continue where you left off. 

Let me know if this helps! 

[BD7]

When i go to try 14-day trial, it is showing me "chrome on Windows" with a computer icon... "log out."
Can i please share my screen?

Mel Jb

[Elle]

Hi, @BD7 

Can you share a screenshot here? That would be very helpful!

I would also recommend ensuring you are using a supported browser that is fully up to date. 

Looking forward to hearing back from you soon!