Rae from Shopify here. Thank you for reaching out with this question. I understand how this is impacting your site, and your ability to run ads, so I'm glad to help look into your domain, and its SSL certificate, further.
To confirm, when you connected your domain to Shopify, did you follow these steps? If so, we'll need to ensure the following DNS records are set up on your domain:
In addition to this, it's important to make sure your domain only has one A record attached to it. If an older A record - or a different A record than Shopify's - is currently tied to your domain, this will need to be removed and replaced with Shopify's A record instead.
If you're having trouble setting up the DNS settings on your domain to point to Shopify, I recommend reaching out to your domain provider directly and asking them for additional assistance with editing these records. We have a really helpful document here that outlines what information needs to be given to your third-party provider to get the domain set up correctly.
However, if Shopify's DNS records have already been attached to your domain correctly for over 48 hours and you're still seeing an error with the SSL certificate, please reply directly to me here with your domain, and I can certainly take a closer look into this on my end.
I look forward to hearing back from you with more details on this!
This same thing has been happening to my domain haircuna.com . It's super upsetting because I feel like this is hurting my conversions. Could you have a look at the domain - I have already checked out the DNS settings and everything looks good against your criteria. It's been more than 48 hours. It's also a transferred domain from google.
Please get back soon.
@Tejah123 I found the problem with your DNS records.
- The A record needs to point to 18.104.22.168
- The CNAME needs to point to shops.myshopify.com
You correctly point the A record to 22.214.171.124, but you didn't add a CNAME record pointing to shops.myshopify.com. You said your domain name is hosted on Google Domains, so here are instructions on how to add an A record. I also advise you to set the TTL to 5 minutes so that it would take less time for the change to occur. You can check your DNS records here after you make your changes.
Once @JohnS2 shares their domain name, I'll be able to check their DNS records and see what's wrong.