SSL is still Pending after 48HOURS- Please Help!

JohnS2
New Member
1 0 0

I purchased a Domain through a third party, the verification process has been a success, however my SSL is still pending. My store is ready to go and im ready to run adds, but it doesnt mean a thing if its not secure. Help?!

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Rae
Shopify Staff
Shopify Staff
732 39 225

Hi, @JohnS2!

 

Rae from Shopify here. Thank you for reaching out with this question. I understand how this is impacting your site, and your ability to run ads, so I'm glad to help look into your domain, and its SSL certificate, further. 

 

To confirm, when you connected your domain to Shopify, did you follow these steps? If so, we'll need to ensure the following DNS records are set up on your domain: 

 

  • The A record needs to point to 23.227.38.65
  • The CNAME needs to point to shops.myshopify.com

 

In addition to this, it's important to make sure your domain only has one A record attached to it. If an older A record - or a different A record than Shopify's - is currently tied to your domain, this will need to be removed and replaced with Shopify's A record instead. 

 

If you're having trouble setting up the DNS settings on your domain to point to Shopify, I recommend reaching out to your domain provider directly and asking them for additional assistance with editing these records. We have a really helpful document here that outlines what information needs to be given to your third-party provider to get the domain set up correctly. 

 

However, if Shopify's DNS records have already been attached to your domain correctly for over 48 hours and you're still seeing an error with the SSL certificate, please reply directly to me here with your domain, and I can certainly take a closer look into this on my end. 

 

I look forward to hearing back from you with more details on this! 

Rae | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tejah123
New Member
5 0 0

Hi yes,

This same thing has been happening to my domain haircuna.com . It's super upsetting because I feel like this is hurting my conversions. Could you have a look at the domain - I have already checked out the DNS settings and everything looks good against your criteria. It's been more than 48 hours. It's also a transferred domain from google. 

Please get back soon.  

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TechSolver
Pathfinder
91 3 15
TechSolver
Pathfinder
91 3 15

@Tejah123 I found the problem with your DNS records.

  • The A record needs to point to 23.227.38.65
  • The CNAME needs to point to shops.myshopify.com

You correctly point the A record to 23.227.38.65, but you didn't add a CNAME record pointing to shops.myshopify.com. You said your domain name is hosted on Google Domains, so here are instructions on how to add an A record. I also advise you to set the TTL to 5 minutes so that it would take less time for the change to occur. You can check your DNS records here after you make your changes.

Just like @Rae mentioned, check this Shopify support topic for more helpful documentation regarding domains.

 

Once @JohnS2 shares their domain name, I'll be able to check their DNS records and see what's wrong.

Tejah123
New Member
5 0 0

Hi there, 

Thanks for the swift reply however the only thing is that I longer have access to my google domain in order to change the settings? Is there anything I can do now?

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TechSolver
Pathfinder
91 3 15

@Tejah123 Can you please clarify? How do you own the domain if you don't have access?

 

If you don't know how to find your domain, view these instructions by Google.

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Tejah123
New Member
5 0 0

It’s completely transferred over to shopify.

I don’t know if that is supposed to remove it from the google domain page but it says I have no domains now that I’ve paid for the transfer to shopify.

So I cant change something  I guess that’s no longer there. 

 

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TechSolver
Pathfinder
91 3 15

Oh, okay! I think I know what happened.

I'll be sending you an invitation to "collaborate" on your store, and I'll fix it for you.

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Tejah123
New Member
5 0 0

Thanks! 

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