SSL still pending after 2 weeks

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Hello dear sellers,

I am new to Shopify and have built my store. It is almost finished, but at the moment, I still have the problem that it says "SSL pending". A guide said that it might need up to 48 hours, but since I have connected my domain, 2 weeks are already over. The shop has a password at the moment and I'm using the Standardplan. A new domain has already been saved and is successfully connected to the store. Any ideas why SSL is still pending?

Thank you very much,

 

Best regards,

Dennis

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Shopify Staff
Shopify Staff
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This is an accepted solution.

Hi, @Denny101!

 

I’m Helen from Shopify Support. Thanks for your question and your patience; The SSL most definitely should have provisioned for your domain within 48 hours of connecting it. So, let’s get to the bottom of this for you!

 

Did you purchase your domain through Shopify? Or is it being hosted by a third party site?

 

If it is being hosted off of Shopify, please login to your domain host account and check that your DNS settings are as follows to ensure that the SSL is not being blocked:

 

  • Only one A Record is setup, and it needs to point to 23.227.38.65
  • Must have a CNAME pointing to shops.myshopify.com
  • Remove any AAAA Records and CAA Records 
  • Disable DNSSEC for your domain

For assistance with checking or editing these parameters, please reach out to your domain provider directly, and allow up to 48 hours for your domain to fully propagate after any changes are made.

 

For a domain being hosted by Shopify, please check the same DNS settings from your Shopify admin by going to ‘Online Store > Domains > Manage > DNS Settings. Let me know if you need a hand with this.

 

Keep me updated with how it all goes. Once you have confirmed that your DNS settings are correct feel free to reply back to this thread with your domain name, and I am happy to look further into it from my end to be sure we get it all connected up properly before you remove the password from your storefront.

Helen | Social Care @ Shopify
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New Member
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Hello Helen,


Thank you for your detailed information about the SSL certificate. I have just changed the settings as you described together with the support of the domain provider almost 3 days ago, but SSL is still pending.
Thank you for the offer to check it in detail. The domain is stubenpfoetchen.de

 

Best regards,

Dennis

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Found the problem.

There was an extra dot in the domain settings at my provider that caused the problem.

 

Thank you really much for your help:)

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Shopify Staff
Shopify Staff
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That's great, @Denny101! Thank you for the update.

 

Let me know if you have any more questions or concerns. 

Helen | Social Care @ Shopify
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Shopify Partner
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Hey Helen

 

We are having the same issue... now we do have two 'A' names. Looking at my screenshots, which the safe one to remove?

 

Thanks

MarkDomain.jpgShopify-Domain.jpg

Director of https://www.editorskeys.com and https://www.eldonwatches.com
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Hey, @Mark__Brown!

 

Thanks for reaching out. I suggest removing the A Record with the Name set as ‘www’. For the A Record remaining please enter ‘@’ into the Name box, and save the changes.

 

Once the DNS Settings are adjusted, it can take up to 48 hours for the SSL certificate to provision. However, I am happy to check on the status of it from my end in the meantime to be sure it is connected correctly. If you would like me to do so please reply back with the url, and I will gladly look into it.

Helen | Social Care @ Shopify
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Shopify Partner
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Hey Helen that would be great it's www.editorskeys.com 

Director of https://www.editorskeys.com and https://www.eldonwatches.com
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Shopify Staff
Shopify Staff
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Thanks for your reply, @Mark__Brown.

 

I took a look. The connection is correct from my end, and the SSL certificate has now fully provisioned!

 

Let me know if you have any other questions or comments.

Helen | Social Care @ Shopify
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Shopify Partner
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Hey Helen

 

Oh that’s great thank you! It’s now not mentioning the SSL at all, is that correct?

 

Thanks so much for your help.

 

Thanks

Mark

Director of https://www.editorskeys.com and https://www.eldonwatches.com
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