Safari shopping cart issue

Josephuk
Tourist
7 0 1

Hello,

 

We've been experiencing some issues regarding the safari mobile browser. 

 

When a customer adds eg variant2 to their shopping cart while using Safari on a mobile device, variant1 is added automatically.

 

 

Any help would be great.

 

Thanks.

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r8r
Shopify Expert
1498 166 493

Hi @Josephuk,

this seems to be an issue that's very closely coupled with whatever theme you are using. Thus it would be know the url to your store, so we can have a look at it!

Thank you,
Mario

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Josephuk
Tourist
7 0 1

Hi,

 

thanks for your response. 

Website: simeonpanda.com

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Josephuk
Tourist
7 0 1
r8r
Shopify Expert
1498 166 493

I can't find a variant product, except the ones at justlift.com (which i find pretty confusing – being redirected to another online shop while browsing categories).

Mario

Mario Rader [he] ★ If you want to achieve greatness, stop asking for permission. ★ Studio Mitte
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Josephuk
Tourist
7 0 1
Hi, sorry for the confusion. Please use this product as an example.

https://simeonpanda.com/collections/training-accessories/products/just-lift-weightlifting-belt
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r8r
Shopify Expert
1498 166 493

Alright, I could reproduce wha you described on Safari on iPhone XR with a current iOS. The problem is that, no matter what size is selected, the default size-variant "Regular" gets added to the cart. Correct?

I don't have access to the Motion theme files – what modifications have you made to the original theme?

Mario

Mario Rader [he] ★ If you want to achieve greatness, stop asking for permission. ★ Studio Mitte
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Josephuk
Tourist
7 0 1

Hi Mario,

Yes this is correct. There seems to be no issue with chrome or Firefox.

Joseph

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r8r
Shopify Expert
1498 166 493

Alright – I'd have to take a closer look at that at the office.

What modifications were made to the theme files? If you are on a pretty vanilla version of it, I would talk to Archetype support  first; after all, it's their theme and they may be interested in having a potential bug fixed.

Mario

Mario Rader [he] ★ If you want to achieve greatness, stop asking for permission. ★ Studio Mitte
• Meine Antwort war hilfreich? Hinterlass bitte ein Like.
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• Yes, I provide Shopify-services & -development. Feel free to get in touch!
• Please share a link to the site, which you refer to in your problem description. This incredibly increases the chances of you receiving a useful answer!
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Josephuk
Tourist
7 0 1

Hi Mario,

I'm not sure what modifications have been made, we have however had the theme for a while and this is a newish issue. The theme is, Motion by Archetype.

Ive messaged them regarding the issue, still awaiting a response.

Did you manage to take a closer look at the issue?

Joseph

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