Secure connection failed

Elle
Shopify Staff
Shopify Staff
1076 94 174

Hi, @alcbaz 

If your domain is hosted by a third party, please reach out to them directly to ensure there are no extra DNS records on your subdomain. The only record that should be present on your subdomain should be 'shops.myshopify.com'. 

Once you've confirmed there are no extra records on your domain, please reach out to our support directly through our Help Center so we can do further troubleshooting on our end. 

Hope this helps! 

Elle | Social Care @ Shopify 
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vzn
New Member
1 0 0

Hi, we are experiencing the same issue. When trying to open any link from the eStore with a smartphone it displays a "can't establish a secure connection" error. This happens with any mobile browser, including links coming from Instagram. Any clues? Store URL: shopbequ.com

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Elle
Shopify Staff
Shopify Staff
1076 94 174

Hi, @vzn 

Your domain isn't set up correctly. The current DNS records on your domains are: 

 

The A record should be: 23.227.38.65

The CNAME should be: shops.myshopify.com

You can follow the steps to set up your domain here. 

Once the domain is set up correctly, your SSL certificate will provision shortly after. This entire process can take up to 48 hours. 

Hope this helps! 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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