Secure connection failed

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Tourist
20 0 1

I keep getting a Secure connection failed error page when trying to view the store front, or when clicking on links within the store page when I do get it to load. I have no clue what I am doing wrong.

 

 

 

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Shopify Staff
Shopify Staff
556 33 81

Hey, @BeeAMaker 


Elle here from Shopify. Happy to help you with this!

 

Would you be able to provide me with the following:

 

  • Your store's URL
  • A screenshot of the error your experiencing
  • What devices and browsers this error appears on

 

If the issue is only persisting on one browser, please clear your cache and let me know if this helps! 


Looking forward to hearing from you soon! 

Elle | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
20 0 1

I had my domain provider assign an SSL certificate. That seem to fix it,

Should the site work without? If so, let me know and I will remove it and see if clearing the cache works.

Everything worked OK before I had an issue with being locked out of my domain, but after getting that worked out I started getting the error.

That is why I posted the question, I thought it should work without a SSL, but seems to be working now with the SSL.

This is the shop,

https://the-makerhive.myshopify.com/

 

but I no longer get the error so I can't do a screen shot.

 

 

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Shopify Staff
Shopify Staff
556 33 81

Hi, @BeeAMaker 

 

Your site should work without an SSL from your domain provider as Shopify automatically provides an SSL certificate for all domains connected to your store. Here is our Help Doc on SSL for your reference! 

Right now it looks like your primary domain is set to your .myshopify.com URL, do you have your custom domain added to your store still? If so, you can set it as the primary domain under Online Store > Domains. 

 

Let me know if you run into any further trouble with your domain and I'd be happy to look into it for you!

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
20 0 1

Well, funny you should mention that.

I did have my costume domain name www.themakerhive.com as my Primary domain. However in doing so I could no longer download, Edit, or view any of my files on my server. I was locked out so to speak. It broke all my other links. I could not get any help on the matter so I removed my custom domain from shopify and that is when I started getting this error. I would like to use my domain name as the primary domain, but I also need to be able to access my other files.

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Shopify Staff
Shopify Staff
556 33 81

Thanks for letting me know, @BeeAMaker !

 

When you say you were unable to download, edit or view any of your files on your server, are you referring to a server outside of Shopify? 

If so, perhaps you could create a subdomain such as shop.themakerhive.com which can be the primary domain for your Shopify store. If you go this route, you would just need to apply a CNAME record of shops.myshopify.com to the subdomain. This way, you can have your root domain (themakerhive.com) still pointing to your third-party site, and your other server should not be impacted. 


Let me know what you think! 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
20 0 1

I may give that a try, thanks

 

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Shopify Staff
Shopify Staff
556 33 81

You're very welcome, @BeeAMaker!





Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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