Set shipping address same as billing address

Tom-T
New Member
8 0 0

I would like to make it that the shipping address is always the same as the billing address.  Is there a way to disable the option of entering a different address?

 

Thanks.

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Lizzy
Shopify Staff (Retired)
Shopify Staff (Retired)
469 58 145

Hey, Tom!

 

I'm Lizzy, one of the Gurus on the support team at Shopify.

 

You can't remove the option to edit the billing address entirely, but you can set up your checkout so that customers only need to enter their address once, unless they need to change the billing address for any reason.

 

Were you hoping to remove steps from your checkout to reduce effort for customers, or did you want to remove the option to edit billing information for a different reason?

 

To set this up, you can go to Settings>Checkout and make sure that this option is selected.

09-40-74u4j-a179m

 

Please let me know if you have any questions about what I've said!

 

Thank you,
Lizzy

Lizzy | Social Care @ Shopify
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Tom-T
New Member
8 0 0

Lizzy,

 

Thank you for the reply.

 

Basically, I only want the buyer to put in the billing address only.  I don't want an option of shipping the product to a different address.

 

I have seen credit card fraud before where the buyer wants to ship to a different address from the billing address. 

 

So, will that option do that?

 

Tom

 

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Lizzy
Shopify Staff (Retired)
Shopify Staff (Retired)
469 58 145

Hey, Tom.

 

No, with this option your customers will still be able to enter two different addresses. They would just need to click on an extra link to be able to do so. It isn't directly requested that they enter their address twice.

 

That being said, you can see within the order whether they're using different addresses. If you see an order where the address doesn't match, you are welcome to contact the customer and request an explanation, or cancel the order and let the customer know that you weren't able to fulfill it for them.

 

I know that you mentioned you're concerned about fraud, so I wanted to share some fraud prevention resources with you. These will help, in addition to keeping an eye on the addresses.

What other methods of fraud prevention do you currently have set up within your store?

 

Lizzy

Lizzy | Social Care @ Shopify
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Tom-T
New Member
8 0 0

Lizzy,

 

For this new site, there is nothing there yet.  Basically, like our current site, we charge their card manually after they place their order.  This allow us time to review the order before charging them.  Sometime, they put the billing and shipping as the same, but still put in a different card.

 

Tom

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Lizzy
Shopify Staff (Retired)
Shopify Staff (Retired)
469 58 145

Hey, Tom.

 

I see, it sounds like you have a good strategy in place to make sure your orders are legitimate before collecting payment.

 

Sometime, they put the billing and shipping as the same, but still put in a different card.

 


I wanted to double check, by this, do you mean that they're entering a different address for the card, or that the card isn't matching the billing address?

 

Lizzy | Social Care @ Shopify
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Tom-T
New Member
8 0 0

Lizzy,

 

Sometime the buyer wants to buy something for another person, so instead of putting their own billing information, they would put the other person's info in the billing and ship-to, and put their own name and number for the card.  I don't see why it's so difficult for them to correctly put in their own bill-to info.

 

Tom

 

 

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Lizzy
Shopify Staff (Retired)
Shopify Staff (Retired)
469 58 145

Oh I see, thank you for the clarification! 

 

For those kinds of scenarios, giving them the option to enter a different billing address would be a benefit as it would enable them to ship somewhere else. If people entering the wrong information is something you see often on your store you could always leave a note on your cart or the product page which reminds them to make sure they've entering correct billing information even when sending a gift.

 

For any orders that come in and seem suspicious you can always email the customer to get an explanation. If their reasoning doesn't make you comfortable enough to ship the product you can always cancel the order. 

 

Lizzy

Lizzy | Social Care @ Shopify
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Reinaldoplaz
New Member
1 0 0

Hi Lizzy,

 

Where exactly within the order can I see if billing address is the same or different to shipping address? I am running the same issue with fraudulent activity and before fulfilling I want to check if both addresses are the same or not. I guess when they're the same it reduces significantly the chances of a scam order.

 

thanks!

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Lizzy
Shopify Staff (Retired)
Shopify Staff (Retired)
469 58 145

Hey @Reinaldoplaz!

 

You can find the addresses in the Customer panel on the right hand side of the order screen. It will look like this:

 

Were you able to read through the articles I shared above as well? There is a lot of useful information in there regarding fraud prevention. Keep in mind, that you don't have to fulfill an order if you're concerned that it will turn out to be fraudulent. You can refund the customer and let them know that you won't be able to complete their request at this time.

 

Thank you!

 

Lizzy | Shopify Support

Lizzy | Social Care @ Shopify
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