Shipping Address - how to stop people adding a PO Box

New Member
3 0 1

We do not ship to PO Boxes and I wondered if there is a way I can add a note where you add your shipping address to alert people to this?

Shopify Staff
Shopify Staff
693 69 91

This is an accepted solution.

Hey, @Dolo!

Ash here from the Shopify team. Welcome to the Shopify Community! 

I understand you want to add a notice for customers to let them know that you don't ship to PO boxes. This is absolutely possible to achieve, and I'll provide some steps below for you to follow. In order to add a note to this area of the checkout, we're going to be using the Language Editor to add/change some wording in your theme. Here are the steps:

  1. First head over to the Online Store > Themes section of the admin onlinestore_themes.png


  2. Locate the theme you want to add the note to and click Actions > Edit Languages actions_edit languages.png


  3. Within the Language Editor, search "address1 label" addresslabel1.png


  4. The "address1 label" field is the placeholder text that appears in the checkout when a customer is entering their shipping address. addresspreview.png


  5. By entering your own text, you can change the placeholder to include a notice such as "Address (Please note we do not ship to PO boxes)" noppobox.png


  6. Save the Language Editor, and the changes should be live on your theme noppoboxlive.png


Another place you can leave a notice is above the shipping options available in the checkout. This may be handy as a second notice in case a customer still enters a PO box and proceeds through the customer information step of the checkout. To add a note above the shipping options, search the Language Editor for "Shipping method notice". Here's what that looks like in the Language Editor: shippingmethodnotice.png


and on the live checkout: notivelive.png


Since each theme is different, there may be slight variation in the exact names of the fields you need to edit in the Language Editor. If you have any trouble locating the areas you'd like to leave a shipping notice, please let me know by replying here and we can take a closer look together. 

Ash | Social Care @ Shopify 
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New Member
3 0 1

Thank you so much, that is exactly what I needed!