Shop not available

New Member
1 0 0

My shop is currently online but i cant access to the control panel since 2 months and no answer from support center

I regulary pay every month my plan on my credit card

Shopify Staff
Shopify Staff
1277 79 162

Hi there @skthealth!

Don here from Shopify.

It looks like our escalated team has been trying to contact you in relation to your store by way of email previously.

Can you check your account email address for a ticket numbered 18663571 where Teresa had reached out to you back in July?

In any case, I can send out an email to you now to the address we have on file for you here so we can get you put in touch with the correct team here.

Keep an eye out for my new email to that address shortly and just reply there so we can proceed.

All the best!





Don | Social Care @ Shopify 
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