We recently had a flash sale resulting a large number of sessions (around 40,000 users) and orders (around 5,000) within a short time period.
Due to whatever the limit is on Shopify's servers, our customers were shown the "You're in line to check out" page, and had wait for 30-60 mins until checkout could be completed - which needless to say resulted in a highly negative experience for the users.
Is this normal? I would like to make sure this does not happen again as it is detrimental to our business. What are my options/ are there any solutions? Would upgrading to Plus help at all?
Anyone with experience please chime in, any help would be appreciated. Thank you in advance!