Shopify Inbox - reducing height of chat box

Solved
Lizzie_523
Explorer
55 1 17

Hi, I have installed the new Shopify Inbox channel on my store, but there is a problem with the appearance!

When the box is open during chat, the top of the box is cut off on desktop, so there is no way to go back to the previous FAQ screen. There is also no way to move the widget down, so it's just stuck. On mobile it seems fine. Is there a way to change the sizing slightly?  Screenshot is here: https://nimb.ws/CvZbj8

 

 

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Pallavi
Shopify Expert
2239 370 486

Hello There,

Please share your store URL and password.
So that I will check and let you know the exact solution here.

Want to modify or develop new app, Hire us.
If helpful then please Like and Accept Solution .
Email: support@zestard.com
Shopify Apps URL :- https://apps.shopify.com/partners/zestard-technologies
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aio_xp
Explorer
64 5 22

screenshot-theelephant.world-2021.07.21-12_42_52.png

 does this work for you?

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
Feel free to contact me on kuparkoti@gmail.com regarding any help
Shopify Expert | Whatsapp: 00971568836211

Lizzie_523
Explorer
55 1 17

Hi @aio_xp the URL is www.theelephant.world - thank you

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Lizzie_523
Explorer
55 1 17

Hi @Pallavi yes that would be great, thanks! It's at www.theelephant.world

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LitExtension
Shopify Partner
1247 163 220

This is an accepted solution.

It's generated by the app, so it won't be possible to change it with the CSS code.
You need to contact the app for support, they will help you add the scroll code for it.
Hope it helps!

LitExtension - Shopping Cart Migration Expert
If our answer is helpful then please accept as solution!
Are you looking for a solution to migrate to Shopify? Contact us for further assistance.
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Lizzie_523
Explorer
55 1 17

Thanks so much @LitExtension ! I appreciate that

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