Shopify live chat - Remove Order update

New Member
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I have the Shopify Live chat activated and every time that someone clicks on it they are prompted to ask "What is my order update". This would be great but when people use it they don't know the order number and hit "nevermind".

This means that every time someone does this I receive two messages, whereas if they messaged me asking for an update I could the prompt them to give it to me once I am ready for it. 

In short, I am asking if there is a way to stop the prompt coming up when people come onto the live chat.