Shopify products and pages not updating on Instagram

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Tourist
5 0 1

Not sure if this is a Shopify problem or Instagram issue. Any tips to get updated products and pages to show up? When Instagram links to Shopify (customer swipes up for product, then clicks "view on website") I have discovered the shipping info link is my OLD shipping page with outdated info.

Also I am trying to link Instagram to a new product and it keeps showing me a product I deleted on Shopify 2 months ago, and it won't show the new product as a choice.

Hope this is clear enough. I use Brooklyn theme and have minimal coding skills.

www.bluehighwaystrading.com

Thank you

Tina

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This is an accepted solution.

Hi there,
Jack from OpenThinking here!

That's probably because the Facebook catalogue isn't syncing with your Instagram one correctly. I did find this guide in the Facebook help centre that has helped a few others get this issue sorted. You can manually add the products to your Instagram catalogue if they are not appearing and then you will be able to tag them in your Instagram posts. They also have a 'troubleshoot catalogue' page in the help centre here too that may help. 


let me know if this works for your. If yes; accept my answer and give me thumbs up! Thank you.

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Tourist
5 0 1

Thank you for your reply! It seems the problem is within Shopify, as the page is not updated on the website. The new text is saved on the page, but the old text is displaying on the website. Everything else that I have edited recently has updated fine.

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New Member
1 0 0
Thanks for the update and quick reply. I'll be sure to keep an eye on this thread. Looking for the same issue. Bumped into your thread. Thanks for creating it. Looking forward for solution.
 
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