Slow loading time for site

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Tourist
12 0 0

Hi!

 

Our website is loading slow all of a sudden and seems that sometimes it is ok but sometimes is taking quite a while. And this issue seems to occur only recently. There is this particular thing "https://shopoe.net/app.js" that is taking up quite a bit of loading time but I noticed this does not occur everytime. I am not sure which Shopify app is causing this or how to solve this. Please refer to attachment for the screenshot.

 

The store theme is Turbo Theme from Out of the Sandbox.

 

Website: https://estore.novita.com.sg/

 

Hope to have some advice! Thank you in advance!!

 

screenshot02.jpg

 

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It loads quite fast on my browser at home.

But it might be the shopoe.net/app.js

 

I've ran your site through gtmetrix which is a speed testing service.

https://gtmetrix.com/reports/estore.novita.com.sg/SS6czsTQ

That 500 error you are seeing is definitely the cause for the slowness.

 

And what's worse is it is blocking the page from rendering. I'm not entirely sure what that app does, but you can consider 3 options:

  1. consider removing it
  2. just waiting until they fix it
  3. depending on the nature of the app, you can load it asynchronously

Let me know if I can help further.

 

Cheers,
Gab

 

ui-gab
https://www.uiavenue.ca
We specialize in data analytics. If I've helped you today, please give our give our app a try (15-day free trial) https://apps.shopify.com/ui-ave-analytics and maybe write a good review.
Send me a message if you want a free data analysis consultation.
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Shopify Partner
2471 128 398

That script is called in your theme.liquid's header which may or may not be related to a popapp script in the same area|line.

 

You should be running tests before and after installing apps and trying to note related files.

Additionally keep track of any file changes using version control.

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Tourist
12 0 0

Hi Gab,

 

Thank you for your reply and for sharing the gtmetrix site! 

The issue is that I'm totally clueless which app is causing this script to run.

Is there any way that I can find out which particular app is causing this?

 

Thanks!!

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That script is called in your theme.liquid's header which may or may not be related to a popapp script in the same area|line.

 

You should be running tests before and after installing apps and trying to note related files.

Additionally keep track of any file changes using version control.

I think the poster above mentioned that you can look at that to see which app is causing it.

 

If you need help with that let me know.

ui-gab
https://www.uiavenue.ca
We specialize in data analytics. If I've helped you today, please give our give our app a try (15-day free trial) https://apps.shopify.com/ui-ave-analytics and maybe write a good review.
Send me a message if you want a free data analysis consultation.
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Tourist
12 0 0

Hi @PaulNewton,

 

Thanks!!! I tried to access the theme.liquid file and saw that this script coding is appearing below this "sca.storepickup" and "sca-customerinfo" codings.

I'm not very familar with this but do you mean that this error may be related to these app?

I do have this "Intuitive Shipping" App that have store pickup function, while the other "sca-customerinfo" not sure is it related to this app as well or is this some other app?

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Tourist
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screenshot03.jpg

 

This is the screenshot of where the "shopoe.net/app.js" script is found under my theme.liquid file.

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Tourist
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Hi @ui-gab , I just posted a screenshot of where the script is located at, not sure whether is that the correct place I should be looking. 

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Shopify Partner
2471 128 398

comment it out and test your site

{% comment%}
....
{% endcomment %}

Then to try and track down the source click "Older versions" and find the time/date when that code appeared and try to correlate it to a change or app install.

 

Following the domain name doesn't reveal anything that helps identify the app itself, nor does the javascript it loads.

 

Problem Solved? ✔️Accept and ? Like the solution so you can help others.
Buy me a coffee ☕ paypal.me/paulnewton or donate to eff.org
Confused? Busy? Buy a custom solution paull.newton+shopifyforum@gmail.com
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Tourist
12 0 0

So sorry I'm not really savvy in this, may I confirm, do you mean that i should do the following, save it and see whether this error occur again?

{% comment%}
<script src="https://shopoe.net/app.js"></script>
{% endcomment %}

 

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