Social media sharing image not updating!

AltesseCashmere
New Member
1 0 0

Hello, 

My social media sharing image is not updating properly and is showing the old image.

Any help would be appreciated!

Juliette

 

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Olivia
Shopify Staff
Shopify Staff
624 63 118

Hey, @AltesseCashmere.

Welcome to Shopify Community. My name is Olivia and I work here.

Thanks for sharing your question with us. First I want to make sure that you've properly updated your social media sharing image. In most themes, this can be done by:

  1. Head to Admin > Online Store > Themes > Customize
  2. Look through your theme editor to find something along the lines of 'social sharing image'
  3. Update the image and make sure to hit save

Once that is updated, you may need to use debugger tools if an old image is still appearing.

For Facebook:

If this is occurring on Facebook, use their developer tool to scrape the newest image at https://developers.facebook.com/tools/debug/. Insert your store URL at this link and click "debug."

For Twitter:

On Twitter you can access a similar developer debugging tool at https://cards-dev.twitter.com/validator. Enter your site URL here and then click "preview card."

If this is happening on other social sharing sites, like Pinterest or LinkedIn, then make sure to check out this free online tool called Social Share Preview. You can enter your site link to check against all social media sites at the same time and also access unique debugger tools for each social media platform.

Warm regards,

Olivia | Social Care @ Shopify 
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