Why is my Shopify SSL still pending after 5 days?

Maxf31
Visitor
1 0 0

Hello Shopify team. I go a ssl pending since Monday (almost 5+ days). 

I try to connect my own Domaine from OVH but still it not working please support me in this blocking point. 

Thanks a lot. 

Reply 1 (1)

Andrew
Shopify Staff (Retired)
1746 173 316

Hi @Maxf31,

Hyde here from Shopify. Great question!

For Shopify to provide an SSL certificate for a third-party domain, the domain itself needs to be connected correctly to your store and the MX records have to point to Shopify.

So you could have connected your domain correctly but may still need to adjust the MX records to point to Shopify. If you reach out to your domain provider they can usually help you with this, here is what you need to tell them:

20-12-72j52-bbvtg

 

The full guide on the whole process from beginning to end is available right here.

I hope this helps!

All the best, Hyde.

To learn more visit the Shopify Help Center or the Community Blog.