Stock counts are resetting to zero on their own

katemaller
New Member
2 0 0

Hi!

Just recently a number of products have reset to zero on their own. We use Shopify for our online store, and for our brick + mortar locations, so this especially concerning, and problematic. Can you please help us troubleshoot what is going on, and how we can prevent this in the future?

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gina-gregory
Shopify Expert
710 48 176

Do you use any apps that manage inventory or do product updates (maybe via an import file)? That's where I would start looking. Either an app or a product update import likely is to blame. 

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