Stock reset to zero by itself

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Shopify Staff
Shopify Staff
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Hi @julia_haldi,

 

Thanks for reaching out. I'll look into this issue for your store as well and get back to you by email shortly (via the email address linked to your forums profile).

 

Kind regards,

 

Victor | Shopify Social Care

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Hi @Victor!

Unfortunately I'm having the same issue with my store (tecfacil.com.br).

I didn't make any modification on the theme code or any new apps.

Even after I set my stock to a large quantity, it always goes back to zero (out of stock).

Could you please help me?

Thanks in advance,

 

 

Edit:

Nevermind, found the issue. Since I deactivated the "origin location" in the shipping section, all products from that location wasn't available. Thanks anyway ;).

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Shopify Staff
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Hi @lojacg,

 

I'm glad to hear you got it resolved!

 

Kind regards,

 

Victor | Shopify Social Care

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Hi,

 

The same problem has happened to my store. No matter how many times I manually alter the stock is automatically rests it to 0.

 

No alterations to the store's theme or code have been made either

 

This is our site https://www.commercialhardware.co.uk Can you please help?

 

Kind regards Paul

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@PaulCHL my problem was about not setting a shipping origin for the store / product.

You can go in Settings -> Locations -> add a location and set at least one location as a shipping origin.

This may be your problem as well.

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Hi Victor,

 

I am having the same issue with this product:

https://yamashi.myshopify.com/admin/products/4414155554897

 

I keep having to manually change the stock of all variants, but it reverts to zero after a few days. No changes were made to the code and no APPs have been added recently.

 

Thank you in advance for your help!

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Shopify Staff
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Hi @ydri,

 

I took a look at the product in question and all of its variants are not displaying a sold out message. Are you currently seeing any of the variants listed as sold out on the storefront?

 

Kind regards,

 

Victor | Shopify Social Care

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Hi Victor,

I manually changed the stock today, when all quantities reverted to zero
again, but I have done this repeatedly over the course of a week or so. I
don’t think the issue is fixed in the back end, but next time it happens I
can leave it as sold out, if you require that to look into the problem.
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Shopify Staff
Shopify Staff
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Hi @ydri,

 

Okay, thank you for confirming that. This is something we'll be able to dig into some more. I'll be sending an email shortly to the email address linked to your forums profile with an update.

 

Kind regards,

 

Victor | Shopify Social Care

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 - Was your question answered? Mark it as an Accepted Solution
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I have been having the same issue with our inventory managed by Shopify over the past 3 weeks. This has been a problem with various SKUs, variants, as well as not just inventory going to 0 but then if it is set to 0 it randomly ads inventory so that it is no longer out of stock. We do have a custom theme but it looks like this is not an isolated incident.

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