Stock reset to zero by itself

Solved
Shopify Staff
Shopify Staff
119 12 25

Hi @julia_haldi,

 

Thanks for reaching out. I'll look into this issue for your store as well and get back to you by email shortly (via the email address linked to your forums profile).

 

Kind regards,

 

Victor | Shopify Social Care

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New Member
2 0 2

Hi @Victor!

Unfortunately I'm having the same issue with my store (tecfacil.com.br).

I didn't make any modification on the theme code or any new apps.

Even after I set my stock to a large quantity, it always goes back to zero (out of stock).

Could you please help me?

Thanks in advance,

 

 

Edit:

Nevermind, found the issue. Since I deactivated the "origin location" in the shipping section, all products from that location wasn't available. Thanks anyway ;).

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Shopify Staff
Shopify Staff
119 12 25

Hi @lojacg,

 

I'm glad to hear you got it resolved!

 

Kind regards,

 

Victor | Shopify Social Care

 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
1 0 0

Hi,

 

The same problem has happened to my store. No matter how many times I manually alter the stock is automatically rests it to 0.

 

No alterations to the store's theme or code have been made either

 

This is our site https://www.commercialhardware.co.uk Can you please help?

 

Kind regards Paul

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New Member
2 0 2

@PaulCHL my problem was about not setting a shipping origin for the store / product.

You can go in Settings -> Locations -> add a location and set at least one location as a shipping origin.

This may be your problem as well.

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