Store works on desktop but mobile site says I still need to connect a domain

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AuthenticEclect
New Member
2 0 0

Hi all!

 

I'm working on my site and encountering a weird issue - curious if anyone else has run into it.

 

My store https://www.authenticeclective.com/ works on my desktop computer just fine, but it is not loading when I try to view on my phone. I get the domain setup screen. Any idea what might be causing this?

 

Screenshot_20200102-082417_Chrome.jpg

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PixelSplash
Shopify Partner
38 8 5

This is an accepted solution.

Hi @AuthenticEclect 

 

Looks like the domain with www is accessible. Probably domain not configured properly.


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AuthenticEclect
New Member
2 0 0

Thank you!

 

It looks like you were right. www.authenticeclective.com was working but just authenticeclelective.com wasn't. I hadn't had that one setup and that was the one I was using on mobile - so the issue wasn't with mobile per se.

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JAHZIBRAND
New Member
1 0 0

How do you set up the one without the www?

 

Thanks!

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