Suddenly all my orders say SKU not in Shopify - but these are same old SKUs I always use

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New Member
4 0 0

Since yesterday all my orders say "custom order- SKU not in Shopify" and no pic for my product is displayed in the order. These are all SKUs that most definitely are in Shopify and I have made no changes to my products? what has gone wrong. This is obviously a Shopify error, not mine and i cant find any way to contact shopify. Anyone else having this issue? It happened after shopify seemed to go offline yesterday briefly 

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Excursionist
46 11 13

Hi, 

You can go to the online chat for shopify here: https://help.shopify.com/en/questions.

This indeed sounds like an internal error from them.

Thanks!

Kind Regards,

Juan

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New Member
4 0 0

thanks Juan, that link just ends me back to either community discussion  or documentation, online chat seems to have disappeared

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