Hi Everyone, it would be amazing if I could be provided with a little insight to my current situation when looking to get my Facebook account re-enabled.
These are my current issues with my Facebook AD account:
1 - Review your pixel setup: 'The events for some of your pixels haven't been set up on any of your domains. To use a pixel for conversion events, edit your domain settings in Events Manager.'
Solutions tried thus far - Installed the Pixel Extension to check if events such as purchase and add to cart were firing and the diagnostic ran showed no errors or problems with any of the pixels.
2 - Missing or Invalid Information: 'These events can't be tracked because they have missing or invalid information, 3 events haven't been received from 'Ads Pixel for Shopify Facebook Ad'
Solutions tried thus far - Tried to create custom conversions for add to cart and purchase to solve the missing information, however this did not work as I cannot create custom conversions with a restricted account. I also changed the add to cart button on my Shopify admin and this did not solve this specific issue.