The shop is unavailable

Nahlakhodary411
New Member
2 0 0

https://xn-zsdqbkdq4ados0twai3fb.myshopify.com/admin/auth/login

This message appeared to us when we try to log in using our admin accounts. And here is the store  link

https://xn-zsdqbkdq4ados0twai3fb.myshopify.com/

Please solve this issue as soon as possible. We can't get the orders to deliver them. 

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Don
Shopify Staff
Shopify Staff
1211 71 153

Hi there @Nahlakhodary411!

Don here from Shopify.

You should have an email from one of our escalated teams in relation to this, so you can check out how to proceed by responding to the email 'Action Required: Shopify is requesting information from you”, ticket ID 0fc10bb3-e276-4163-990f-1d01e185e61b'.

That is the only place you'll be able to get more info on this, so be sure to reply there when you can.

Let us know if you can't find this email at all, so we can look into getting it sent out again if necessary.

All the best!

 

Regards,

Don

Don | Social Care @ Shopify 
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