Theme Not Showing As Purchased - (Trying To Update Theme)

mt686
New Member
5 0 0

So I'm trying to update a Shopify theme, and upon going to the theme store to download the updated version, it doesn't recognize that I've purchased it. It lets me download the trial, but still tells me to purchase it to publish. I'm on the same account it was purchased on. Any help would be great, thanks!

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Olivia
Shopify Staff
Shopify Staff
451 43 98

Hey, @mt686!

Olivia here from the Shopify team.

Thanks for sharing your question with our network. Purchased themes are eligible for unlimited updates for the life of your account.

You mentioned you are using the same account that was used to purchase the theme, and still being prompted to pay again. Help us troubleshoot further by heading to Admin > Settings > Billing  to gather a receipt of your theme purchase. All of your invoices are available here, so you shouldn't have a difficult time locating proof of your theme purchase.

Please reply and let me know once you have located it (but do not share it here), and we will move our conversation over to email.

I look forward to your reply,

Olivia | Social Care @ Shopify 
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