Theme editor keeps crashing

New Member
1 0 0

Just set up a new shop and trying to customize the theme. It works well for the first couple edits, but then begins to lag until it becomes so slow that it crashes. This happens consistently after about 5 edits. It is making it very time consuming and difficult to get this shop set up. I am using google chrome on my macbook. I have not changed any code and have only been doing very basic edits like filling in text and selecting images. Has anyone else had this experience or know of anyway to fix it? 

Shopify Staff
Shopify Staff
72 2 24

Hi, @wychburyave!

Welcome to Shopify Community. My name is Olivia and I work here.

Thanks for sharing your question with our network. I did some research to see if I could find any similar reports, but our system logs do not show any issues with the theme editor. The theme editor is reserved by our system, so any code changes should not impact the functionality even if you had made some changes. I also went ahead and ran several tests, but was not able to replicate your issue.

Together, let's make sure your software is up-to date. Can you confirm the following for me:

  • iOS version on your Macbook (depending on your device, the latest available is macOS Catalina 10.15.6)
  • Version of Google Chrome you are using (latest available is Version 84.0.4147.125)

With that narrowed down, let's go ahead and rule out any local issues as well. Let's have you try the following troubleshooting steps:

  • Try clearing cache/cookies of current browser
  • Try from a different, up-to-date, browser
  • Try from a different network connection
  • Try from a different device

This can help us figure out what else might be going on to cause your theme editor to crash and lag. If the issue continues to persist, I will definitely want to take a look at your store and see if I can replicate the issue on there specifically. If there's any other information you can give me that you think could be relevant, please share that with me here as well.

I look forward to connecting,

Olivia | Social Care @ Shopify 
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