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masdar
New Member
12 0 0

B16626B4-F287-4C84-B816-C6C15579C0AB.png

 When I open the store page via the store id, this message appears to me,  and I cannot download new orders for customers

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Elle
Shopify Staff
Shopify Staff
1018 74 165

Hi, @masdar 

Can you clarify exactly what you mean by "store page via the store id"? What are exact steps are you taking here?

Also, if you can provide your store's URL I can take a closer look at the issue for you. 

Thanks!

Elle | Social Care @ Shopify 
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masdar
New Member
12 0 0
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masdar
New Member
12 0 0

I see this message when I try to download new requests and log into the admin page

ACAB7718-ECD7-41C9-B98A-7CBFCBB38979.png

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Elle
Shopify Staff
Shopify Staff
1018 74 165

Thanks for the context, @masdar 

Can you please check your email (and spam folder!) to see if you have any emails from our team regarding your account?


Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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masdar
New Member
12 0 0

I have not received any email from you

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