This shop is unavailable

[masdar]

 When I open the store page via the store id, this message appears to me,  and I cannot download new orders for customers

[Elle]

Hi, @masdar 

Can you clarify exactly what you mean by "store page via the store id"? What are exact steps are you taking here?

Also, if you can provide your store's URL I can take a closer look at the issue for you. 

Thanks!

[masdar]

https://xn-zsdqbkdq4ados0twai3fb.myshopify.com/admin/auth/login

I cannot access to the admin page

This is link ulr
www.masdar-books.com

[masdar]

I see this message when I try to download new requests and log into the admin page

 

[Elle]

Thanks for the context, @masdar 

Can you please check your email (and spam folder!) to see if you have any emails from our team regarding your account?

[masdar]

I have not received any email from you