Hi people, I have a problem with my shopify webiste, I didn't do anything and suddenly I can't visit anymore.
I had the website running from June, and never a problem, Today I just changed an Image product and didnt work again.
I've been trying to fix it for hours but no luck, I'm literally very frustrated...
Hi, @lucascesare !
Sorry to hear you're having some trouble with you account. Can you elaborate on what happens when you try to access the account, please. Are you receiving any specific error messaging when you login?
Hope to hear from you soon!
Hi, @lucascesare !
Thanks for confirming this. This occurs when there's an issue with the primary domain. If you've owned the domain for a while, then there is a good chance that this error is appearing because the domain was not verified via email when it was purchased, which leads it to be suspended down the road like this.
To fix a suspended domain, you'll want to process the following steps:
Give that a shot and let us know how that goes here!
Hello, I have the same problem. I did not do or change anything, and when I try to access it, it says "this site can't be reached". What do I do? I need this problem fixed ASAP. I have never had this problem, and everything worked perfectly 30 minutes ago. My domain works and everything is paid for.
Hi @nicoleta00 !
I'd be happy to help with this. As mentioned in a previous comment reply, this usually occurs when the site hasn't been verified by the owner after it's been purchased. Take a look in your Shopify admin (If the domain was purchased on Shopify) or your third party domain dashboard and see if you have any indication that the domain needs to be verified.
To fix a suspended domain that was purchased from Shopify, you'll want to go through the following steps:
If you're not seeing any signs of the domain needing to be verified, let me know and we can look into further troubleshooting steps together.