Top urgent(the admin dashboard isn't working)

Nahlakhodary411
New Member
2 0 0

We couldn't log in using our admin accounts for 6 days. The customers can set the orders but we as admins can't sign to the dashboard. Please help us it is a serious problem 

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Bo
Shopify Staff
Shopify Staff
1680 175 489

Hey there, @Nahlakhodary411 

 

Bo here from Shopify Support!

 

When it comes to issues such as this, you are definitely better off reaching out to our support team directly so that we can authenticate you as the owner of the account and get this sorted for you as quickly as possible. We cannot do this over a public setting such as a forum post. If you go to this page and click Contact Support you will be prompted to either login or continue without a store. Once you have selected an option you will be asked to ask about a topic. Search for your query and relevant help docs will populate as well as the option to proceed to the chat. You can also reach us on Twitter @ShopifySupport or through Facebook here. 

 

I will, however, be reaching out to you via email to authenticate you as the owner of the account so that we can get you logged in ASAP. 

 

All the Best,

Bo

Bo | Social Care @ Shopify 
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