I have a custom email domain on wix and I want to transfer it to Shopify, how can I do it?
Currently the email is still active and I can login through Gmail with the domain name, that custom email domain expires on Sep 8, 2021 and to renew it I will need to do it
through wix. but I don't want to use wix, I want to transfer it to Shopify and I want it to renew automatically on Shopify.
Does someone know how to do it?
Ted here from Shopify, thanks for posting your query!
Sure thing! You are welcome to transfer your domain to Shopify and to get the ball rolling, you would just need to follow this WIX guide. When you receive the transfer/authorization code from WIX, you can then transfer it to Shopify mentioned here.
Have you just started with Shopify? How are you finding the platform so far?
Let me know how this goes and if there is anything else I can help you with, I'm happy to help!
Shopify offers email forwarding, which should automatically appear for you in the Online Store > Domains section of your admin as mentioned in this guide. This option is free but only applies to Shopify domains so if your transfer from Wix to Shopify has not been successful then this function won't appear and you might need to contact WIX's customer support for more info.
It does sound as though the transfer might not be complete. When you log into your admin and click Online Store > Domains, could you tell me who the domain provider is as shown here for example?
Going by that screenshot, it looks like the transfer has not been successful and is still with WIX. When did you transfer the domain? It can take up to 20 days for that to fully update and you should have received a $14 invoice from Shopify if successful. I'm going to email you now so I can authenticate the account.
Please keep an eye out for my email and if there's anything else I can help you with, I'm happy to help!