Triggers for Abandoned cart creation

Udashka
New Member
1 0 0

What are the triggers for abandoned cart creation? My customer started checkout, entered info and email and got payment failure due to  wrong cvv. I would expect this to be abandonment cart but I don't have it in the respective section of Admin.

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pvoulg
Shopify Partner
171 26 48

Hi @Udashka

If a customer goes through the first checkout step (Customer info) and proceeds to select their shipping method, then an abandoned checkout is created. If you're not seeing one, then I suggest you ask your customer for a screenshot(s) of the error, and contact Shopify support. 

Panos Voulgaris
Creative director / Partner @ MALVI
Founder @ function( )
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