Trouble with Having Customizations show at checkout

Symiahs3
Visitor
2 0 0

Hi! For some reason when customers fill out customization information on my products, it is not showing when they checkout. Can someone please help me with this?

 

Screen Shot 2021-01-20 at 12.38.22 PM.pngScreen Shot 2021-01-20 at 12.38.54 PM.png

Replies 3 (3)

JHKCreate
Shopify Expert
3571 639 916

Hi @Symiahs3 ,

You mention not showing on checkout but you're showing a Cart image, which is the correct issue here?

Did we solve your issue? Like & Mark As Solution to help the community
Should you need any direct help: contact@jhkcreate.com

Learn more about us: jhkcreate.com
Symiahs3
Visitor
2 0 0

@JHKCreate Its showing the item in the cart but not the other customizations the customer filled out. For example, it's not showing the word/phrase, font number, font color or image she uploaded. It's only showing the color of the headband at checkout.

JHKCreate
Shopify Expert
3571 639 916

It won't usually show in cart, in would show only on checkout once the process is started.

Did we solve your issue? Like & Mark As Solution to help the community
Should you need any direct help: contact@jhkcreate.com

Learn more about us: jhkcreate.com