Trouble with Having Customizations show at checkout

Symiahs3
New Member
2 0 0

Hi! For some reason when customers fill out customization information on my products, it is not showing when they checkout. Can someone please help me with this?

 

Screen Shot 2021-01-20 at 12.38.22 PM.pngScreen Shot 2021-01-20 at 12.38.54 PM.png

0 Likes
JHKCreate
Shopify Partner
2046 331 445

Hi @Symiahs3 ,

You mention not showing on checkout but you're showing a Cart image, which is the correct issue here?

- Did we solve your issue? Like & Mark As Solution to help the community
- Should you need any direct help: contact@jhkcreate.com
0 Likes
Symiahs3
New Member
2 0 0

@JHKCreate Its showing the item in the cart but not the other customizations the customer filled out. For example, it's not showing the word/phrase, font number, font color or image she uploaded. It's only showing the color of the headband at checkout.

0 Likes
JHKCreate
Shopify Partner
2046 331 445

It won't usually show in cart, in would show only on checkout once the process is started.

- Did we solve your issue? Like & Mark As Solution to help the community
- Should you need any direct help: contact@jhkcreate.com
0 Likes