Troubles with PDF receipts

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New Member
3 0 1

Our online customers receive an email when the place an order that has a link saying "Click here to download your PDF receipt". When the link is clicked it comes up with an error saying that the PDF cannot be downloaded. We've tested on different browsers and it is the same problem with each. 

Has anyone else had this problem? How to fix?

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Shopify Partner
2294 116 353

"apps/download-pdf" is in the url , if you are using an app contact the app developer

With that text message & url I think that's from https://apps.shopify.com/order-printer-pro@Bjorn_Forsberg_ ?

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Hey there,

@PaulNewton is right, that link is for our app Order Printer Pro. I checked and I can see you don't have an active account with the app, which is why the PDF download link is no longer working for you. You can install and subscribe to the app here if needed: https://apps.shopify.com/order-printer-pro

Many thanks,

Bjorn

 

Bjorn Forsberg | FORSBERG+two | Award-winning Shopify Apps since 2011
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