Troubleshoot: Sale Price & Compare Price

yoshikassa
New Member
3 0 0

Hi,

 

I am having trouble with a store of mine that I am working on. We are trying to implement a sale, however we are running into an issue where once an individual selects all of the options for the product (size, fit & sleeve), the sale price returns the same value as the compare price (reference screenshots). I am not sure how to change this so that when an individual selects the options to see the actual sale price along with the compare price. I want a user to be able to see the $119 (original price) & the new sale price ($89) once they have made their selection, any help on how to fix this is appreciated!

The theme being used here is Atlantic

 

Before making product option selection:

Correct Sale PriceCorrect Sale Price

 

After making product option selection

Incorrect Sale PriceIncorrect Sale Price

Thanks!

0 Likes
tim
Shopify Expert
2865 119 942

No way to help with this without seeing it in action -- share your store url /preview link if still under password

Want to hire me to tweak a theme? Mail me at tairli@yahoo.com!
My post solved your problem? Like it!
0 Likes
yoshikassa
New Member
3 0 0
tim
Shopify Expert
2865 119 942

You have a Best custom product options app which updates these values. 

So it's either a bug in the app or misconfiguration.

Want to hire me to tweak a theme? Mail me at tairli@yahoo.com!
My post solved your problem? Like it!
0 Likes
yoshikassa
New Member
3 0 0

thanks @tim managed to get it solved.

 

One additional question, is there a way to show the sale price & regular price at the checkout page? Currently the page only shows the sale price.

 

Thanks!

0 Likes