Liquid, JavaScript, themes, sales channels
Hi there,
I want to add a video of my products as a thumbnail with the other product photos however, when I try I get the following message 'To show videos and 3D models on your online store, you may need to update your theme.'
When I try to follow the steps in the following link: https://shopify.dev/tutorials/add-theme-support-for-rich-media-3d-and-video
I'm not able to effectively add a video (I'm assuming there is a step I'm missing, as I feel I get close but then something glitches).
Any help on this would be GREATLY appreciated.
Thanks,
Hi @Bambatt,
Can you please share your site URL and take a screenshot of error for me. So I will check and provide a solution for you.
Have a great day!
Hi there! Thank you for responding. My URL is bam-batt.myshopify.com
I attached a screenshot in my first message (reattaching here) - Do you need a different screenshot?
Hi @Bambatt,
Have you finished Adding Media to themes?
I have checked the product in your store but I don't find an error on the product detail page.
Please check my message, I will help you to fix it.
Hi there, I think my issue is that once I add the media it doesn't show up on the actual website and prompts me to go through these steps:
https://shopify.dev/tutorials/add-theme-support-for-rich-media-3d-and-video
I have since deleted the Snippet, but I got as far as #7) dd the image loop code that you identified earlier (excluding the for loop) in between the {% when 'image' %} and {% when 'external_video' %} tags.
I'm not sure what the 'excluding the for loop' is. Would you be able to input the code for me? I can make a duplicate of the theme for you to work on if that's possible?
Hi @Bambatt,
My developer has added this code to that theme: https://bambatt.com/?_ab=0&_fd=0&_sc=1.
Can you add a new product that has a video in that theme and check it? Please let me know if you need further support!
Have a great weekend.
Hi there,
I'm not sure if my last message went through but I'm struggling with the size of my video. I wanted to have the video in line with the other product images but when I add the video, the size is huge and it covers all the text on the page. Could you please help me further?
Portrait of Stephen positioned next to an image of planet Earth, with the Stephen's World ...
By JasonH Mar 18, 2024Digital marketers and app developers have tracked activity in apps and websites for yea...
By Ollie Mar 13, 2024February was an exciting month with Shopify Editions, informative webinars, and more! F...
By JasonH Mar 7, 2024