Trying to add video to product page

Bambatt
Tourist
19 0 2

Hi there,

I want to add a video of my products as a thumbnail with the other product photos however, when I try I get the following message 'To show videos and 3D models on your online store, you may need to update your theme.' 

Screen Shot 2021-03-05 at 8.50.30 PM.png

When I try to follow the steps in the following link: https://shopify.dev/tutorials/add-theme-support-for-rich-media-3d-and-video

I'm not able to effectively add a video (I'm assuming there is a step I'm missing, as I feel I get close but then something glitches). 

Any help on this would be GREATLY appreciated.

Thanks,

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LitExtension
Shopify Partner
700 71 124

Hi @Bambatt

Can you please share your site URL and take a screenshot of error for me. So I will check and provide a solution for you. 

Have a great day! 

LitExtension - Shopping Cart Migration Expert
If our answer is helpful then please accept as solution!
Are you looking for a solution to migrate to Shopify? Contact us for further assistance.
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Bambatt
Tourist
19 0 2

Hi there! Thank you for responding. My URL is bam-batt.myshopify.com

 

I attached a screenshot in my first message (reattaching here) - Do you need a different screenshot?

Screen Shot 2021-03-05 at 8.50.30 PM.png

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LitExtension
Shopify Partner
700 71 124

Hi @Bambatt

Have you finished Adding Media to themes?
I have checked the product in your store but I don't find an error on the product detail page.
Please check my message, I will help you to fix it. 

LitExtension - Shopping Cart Migration Expert
If our answer is helpful then please accept as solution!
Are you looking for a solution to migrate to Shopify? Contact us for further assistance.
Try our FREE DEMO now!
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Bambatt
Tourist
19 0 2

Hi there, I think my issue is that once I add the media it doesn't show up on the actual website and prompts me to go through these steps:

https://shopify.dev/tutorials/add-theme-support-for-rich-media-3d-and-video 

I have since deleted the Snippet, but I got as far as #7) dd the image loop code that you identified earlier (excluding the for loop) in between the {% when 'image' %} and {% when 'external_video' %} tags.

I'm not sure what the 'excluding the for loop' is. Would you be able to input the code for me? I can make a duplicate of the theme for you to work on if that's possible?

 

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Cart_migration
Tourist
7 0 0

Hi @Bambatt,

My developer has added this code to that theme: https://bambatt.com/?_ab=0&_fd=0&_sc=1.

Can you add a new product that has a video in that theme and check it?  Please let me know if you need further support! 

Have a great weekend. 

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Bambatt
Tourist
19 0 2

Hi there,

I'm not sure if my last message went through but I'm struggling with the size of my video. I wanted to have the video in line with the other product images but when I add the video, the size is huge and it covers all the text on the page.  Could you please help me further?

Screen Shot 2021-03-13 at 7.23.01 AM.png

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