URGENT!! Shipping suddenly showing 'not available for England'

Solved
Lizzie_523
Explorer
55 1 17

Hi all, urgent help needed please! 

All of a sudden we've had an issue at checkout, with some customers getting the error message that 'shipping is unavailable for your region' and 'we do not ship to England'. See here: 

Screenshot_20210630-184506_Chrome.jpg

We have not installed any shipping apps, nor changed anything, other than adding in some European shipping profiles alongside our domestic UK shipping profiles.

Urgent help MUCH APPRECIATED!!

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David_Weru
Trailblazer
129 9 21

This is an accepted solution.

  Contact shopify support.  A mistake here could get expensive.

Lizzie_523
Explorer
55 1 17

On it now - thanks @David_Weru 

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David_Weru
Trailblazer
129 9 21

You're welcome @Lizzie_523 

-Also, thank you for the solution selection.