I recently started selling my clothing using shopify and I have my own domain. Today I tried to link my shopify to Instagram and Facebook with the newly updated features and I am unable to do so because it won't let me accept the terms and conditions required to complete the process. I have met all the requirements in order to setup the stores but when accepting the terms and conditions I receive a message saying something happened and they'll work on it soon. It is frustrating that I cannot contact anyone through shopify in order to receive help with the issue. What can I do?
I got the following reply from helpdesk:
I understand that you are unable to access Facebook's Terms and Conditions page. This is a known issue that is actually browser-related. So, I suggest that you do the following in addition to using other browsers:
Additionally, most updated browsers have a setting which prevents cross-site tracking; turning off this feature has corrected the issue for some of our merchants.
If you are using Safari:
If you are using Chrome:
Once you've disabled the above setting in your browser, please try to set up the Facebook Channel as normal to see if this allows you to bypass the loop.
Hope this helps!