Unable to access "Themes" Page - "There’s a problem loading this page" .... HELP

StokelyC
Tourist
4 0 0

Hi I am fairly new to shopify but have been unable to access my themes pages for the past couple days.

 

The first time I encountered the error, I switched from Chrome to Mozilla firefox and that solved the problem; however, today, Mozilla FF is giving me the same error. 

 

Anyone know what I can do get to my themes pages!?!?!  Thanks 

shopify error.png

 

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Don
Shopify Staff
Shopify Staff
1222 71 155

Hi there @StokelyC!

 

Don here from Shopify. :)

 

We're not aware of any issues affecting access to themes across Shopify, but we would like to take a closer look at this with you.

 

Would you be able to share a link to your storefront here so we can start to check this out with you?

 

I look forward to hearing from you.

 

 

Regards,

Don

Don | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Jerry99
New Member
1 0 0

I am having the same problem with Chrome and when I switched to Fire Fox it worked once and after that the same problem happened. here id the error code I get when I try to access Themes, Pages or Preferences in the Online Store Selection:

 

Please can someone at Shopify help!

 

There’s a problem loading this page

There’s a technical problem with Shopify that has prevented this page from loading. Try reloading this page or going to another page in Shopify. If that doesn’t work, visit our status page for updates and try again later.
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giuliamio
New Member
2 0 0

Hi everybody,

 

the exact same problem is affecting my account as well. The pages Themes, Pages, and Preferences are not working (see screenshots below).

It started yesterday afternoon and the pages are still affected.

Any help or suggestions would be massively appreciated.

 

Untitled 3.pngUntitled 2.pngUntitled.png

 

All the best,

Giulia.

 

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Don
Shopify Staff
Shopify Staff
1222 71 155

Hi all!

 

Don from Shopify once again. :)

 

If you are encountering this specific error, can you check to ensure that your store has a primary domain set in the Online store > Domains menu?

 

This may crop up where a primary domain has not been assigned or if the domain that had been assigned has now expired.

 

Just check to ensure you have got a primary domain set for your store (even your 'myshopify.com' URL will work for this) and then clear the cache on whichever browser you had been using before reloading your Shopify admin.

 

This should alleviate the error in question if it does not just let us know here and we can look into potential next steps.

 

All the best!

 

 

Regards,

Don

Don | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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giuliamio
New Member
2 0 0
Hi Don,
thank you for your email.
I've done what you suggested, but the issue is still there.

I am currently building my website (still on the 14 days free) and I am
planning to use one of the themes for sale (not the free one currently
available). I've started using one of the paid themes (I think it was
called Impulse) to check the look and the style, but I am still on the
trial with that too (I haven't paid for it yet).

I need to see the final look of the website before I commit to switch from
my old website platform to Shopify, but because the current issue, the only
website I can see and customise on Shopify is using the free theme, not the
one I wanted.

I am currently adding products, but it would be great if Shopify could
solve the issue quickly in order for me to see what I am actually doing!

Thank you for your help

All the best,
Giulia
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CatGirrrl
New Member
1 0 2

Hey guys, I've had the same problem. Try logging in using a private mode (private browser) in your Mozilla, it worked from me. Hope it helps!

Ez_Shop
New Member
5 0 0

Hi All, I also encounter the same error on my checkout section. I've done the all recommendations and  try to log in my account in different browser but it does not work. Hope someone help me on this. Thank youHi All, I also encounter the same error on my checkout section. I've done the all recommendations and try to log in my account in different browser but it does not work. Hope someone help me on this. Thank you

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1212bry
New Member
1 0 1

That did the trick.. Private mode.

 

To me it looks like a loading / timeout issue server side.. 

Jordan231
New Member
2 0 0

Yes this is also not working for me.

Where is the chat help for shopify because I need to get this fixed!!!

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