Hi I am fairly new to shopify but have been unable to access my themes pages for the past couple days.
The first time I encountered the error, I switched from Chrome to Mozilla firefox and that solved the problem; however, today, Mozilla FF is giving me the same error.
Anyone know what I can do get to my themes pages!?!?! Thanks
Hi there @StokelyC!
Don here from Shopify. :)
We're not aware of any issues affecting access to themes across Shopify, but we would like to take a closer look at this with you.
Would you be able to share a link to your storefront here so we can start to check this out with you?
I look forward to hearing from you.
I am having the same problem with Chrome and when I switched to Fire Fox it worked once and after that the same problem happened. here id the error code I get when I try to access Themes, Pages or Preferences in the Online Store Selection:
Please can someone at Shopify help!
Don from Shopify once again. :)
If you are encountering this specific error, can you check to ensure that your store has a primary domain set in the Online store > Domains menu?
This may crop up where a primary domain has not been assigned or if the domain that had been assigned has now expired.
Just check to ensure you have got a primary domain set for your store (even your 'myshopify.com' URL will work for this) and then clear the cache on whichever browser you had been using before reloading your Shopify admin.
This should alleviate the error in question if it does not just let us know here and we can look into potential next steps.
All the best!