Unable to open my store page from my computer

New Member
1 0 0

Hi there, 

I have been having this issue for over two months. Whenever I tried to see my store page, it will just redirect me to this "Account Suspended" page. 

We have 5 computers in our company and three of them will redirect the storefront page into this account suspended page. The other 2 computers work fine without any issues. 

I have tried different browsers, both chrome and safari will direct to this suspended page. Clear cache and saved data multiple times. Nothing seems to solve this issue. 

It started to happen since we changed our website address. My account is healthy and good, also I am able to log in and edit my store page in my.shopify. 

Does anyone have the same experience? 

Screen Shot 2021-04-19 at 9.59.14 AM.jpg