Unable to purchase shipping label

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New Member
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I’m unable to purchase shipping labels. I’ve purchase 4 already and now I’m stuck with an error message.
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Shopify Staff
Shopify Staff
223 43 76

Hi @DanDanTheGreat,

 

Dani here from Shopify.

 

I'd be happy to look into this error further for you. What does the error message say? If possible, please share a screenshot of what you are seeing.

 

Also, is this for an international or domestic order? If it's for an international order, double-check that all your customs information is correct. For example, double-check that the weights on the customs forms match the total order weight.

 

Looking forward to getting to the bottom of this with you!

 

All the best,

 

Dani

Dani | Social Care @ Shopify
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New Member
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Here's a screenshot of my issue and I can't buy a shipping label, I even tried doing free shipping.

Screen Shot 2020-04-04 at 7.37.55 PM.png

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New Member
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Any update about what's going on with my account Dani?

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Shopify Staff
Shopify Staff
223 43 76

Thanks for sending that screenshot of the error you received, Dan. 

 

We'll need to take a closer look at your account to see what's going on here. I've just sent you an email to authorize you on the account. We'll continue this conversation there.

 

All the best,

 

Dani

Dani | Social Care @ Shopify
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New Member
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I'm also not able to purchase a label

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New Member
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Screen Shot 2020-04-10 at 2.54.29 PM.png

 

I am unable to print shipping labels

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